At Bunion Corrector Shop, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please read our refund policy below to understand how to request a return, exchange, or refund.
1. Returns and Exchanges
Eligibility for Returns
If you are not satisfied with your bunion corrector, you can return it within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the item you wish to return, and the reason for the return.
- Receive Return Instructions: Our customer service team will provide you with instructions on how to return your item.
- Ship the Item Back: Carefully pack the item in its original packaging and send it back to the address provided by our team. Please note that you are responsible for the return shipping costs unless the item was defective or damaged upon arrival.
Exchanges
If you need to exchange your bunion corrector for a different size or model, please contact us at [email protected]. We will guide you through the exchange process. Exchanges are subject to product availability.
2. Refunds
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund to your original method of payment within 7-10 business days. You will receive a confirmation email once your refund has been processed.
Partial Refunds
In some cases, only partial refunds are granted (if applicable):
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Non-Refundable Items
Certain items are non-refundable, including gift cards and any items marked as final sale. Please make sure to check product descriptions before making a purchase.
3. Damaged or Defective Items
Receiving a Damaged or Defective Item
If your bunion corrector arrives damaged or defective, please contact us immediately at [email protected] with your order number and a description of the issue. Include photos of the damaged or defective item if possible. We will provide a prepaid shipping label for you to return the item and send a replacement at no additional cost.
4. Late or Missing Refunds
If You Haven’t Received Your Refund Yet
If you have not received your refund after 10 business days, please follow these steps:
- Check Your Bank Account: Confirm that the refund has not been posted to your account.
- Contact Your Credit Card Company: Refunds may take some time to officially post.
- Contact Your Bank: There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
5. Shipping Costs for Returns
Responsibility for Return Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us for Help
We’re here to make sure your experience with Bunion Corrector Shop is a positive one. If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to reach out.
- Email: [email protected]
- Phone: +1 757 699 6524
Thank you for choosing Bunion Corrector Shop!
We appreciate your trust in our products and are committed to ensuring your satisfaction.